Roku TV Remote Not Working? 10 Easy Fixes

Quick Fix

Remove the batteries from your Roku remote, wait 10 seconds, and reinsert them. If that doesn’t work, try new batteries – weak batteries are the most common cause of Roku remote problems.

Understanding Roku Remote Issues

Roku remotes come in two types: simple IR (infrared) remotes that require line-of-sight, and enhanced remotes with WiFi connectivity that work from anywhere. Different issues affect each type.

IR remotes need clear line-of-sight to the TV’s sensor and fresh batteries. Enhanced remotes connect over WiFi and can lose their pairing with the Roku device. Both types can have button-specific issues from wear or debris.

Before buying a new remote, try these fixes – most Roku remote problems are easily solved.

Method 1: Replace Batteries

1. Remove the battery cover from the back of the remote
2. Take out the old batteries
3. Insert fresh batteries (usually 2 AA or AAA)
4. Check battery orientation (+/-) is correct
5. Replace the battery cover
6. Test the remote
7. Even “new” batteries can be dead – try a different set if needed

Method 2: Re-pair Enhanced Remote

1. Remove batteries from the remote
2. Unplug your Roku TV or device from power
3. Wait 30 seconds
4. Plug the Roku back in and wait for it to fully boot
5. Reinsert batteries in the remote
6. Press and hold the pairing button (in battery compartment) for 5 seconds
7. Wait for the remote to pair – light will stop flashing

Method 3: Check IR Remote Line-of-Sight

1. IR remotes need to “see” the Roku device
2. Remove any objects blocking the TV’s sensor
3. The sensor is usually at the bottom center of the TV
4. Point the remote directly at the sensor
5. Move closer to the TV when using the remote
6. Check if there’s bright sunlight or lights interfering

Method 4: Use the Roku Mobile App

1. Download the Roku app on your smartphone
2. Connect your phone to the same WiFi as your Roku
3. Open the app and tap Devices
4. Select your Roku TV
5. Tap Remote to use your phone as a remote
6. This works as a backup while fixing your physical remote

Method 5: Clean the Remote

1. Remove the batteries first
2. Use a slightly damp cloth to clean the surface
3. Use compressed air to blow out debris around buttons
4. For sticky buttons, clean around edges with a cotton swab
5. Don’t use harsh chemicals or get moisture inside
6. Let it dry completely before reinserting batteries

Method 6: Reset the Roku Device

1. Using the Roku app or a working remote, go to Settings
2. Select System > System restart
3. Select Restart
4. Wait for Roku to fully restart
5. Try pairing your remote again
6. A restart can fix WiFi-related remote issues

Method 7: Check WiFi Connection (Enhanced Remote)

1. Enhanced remotes use WiFi Direct to communicate
2. Strong interference can disrupt the connection
3. Move your router away from the TV if very close
4. Reduce number of Bluetooth devices near the TV
5. Try changing your router’s WiFi channel
6. A WiFi extender near the TV can cause interference

Method 8: Factory Reset Remote (Enhanced)

1. Remove batteries from the remote
2. Press and hold the pairing button
3. While holding, reinsert batteries
4. Continue holding pairing button for 5 seconds
5. Release the button
6. The remote will reset and begin pairing
7. Wait for pairing to complete (light stops flashing)

Preventing Future Remote Issues

• Use quality alkaline batteries, not cheap ones
• Remove batteries if not using the remote for extended periods
• Keep the remote away from liquids
• Don’t drop the remote – internal components can break
• Keep the Roku app installed as a backup option

FAQ

How do I know if my remote is IR or enhanced?

IR remotes have a small infrared bulb at the top and no pairing button. Enhanced remotes have a pairing button inside the battery compartment and often have a headphone jack or voice button.

Why do some buttons work but not others?

Individual buttons can fail from wear, liquid damage, or debris. Try cleaning around the affected button. If cleaning doesn’t help, the button’s internal contact may be damaged, requiring remote replacement.

Can I use any universal remote with Roku?

Many universal remotes work with Roku TVs using IR codes. Check that the remote supports Roku/TCL/Hisense TV codes. Universal remotes won’t have Roku-specific buttons but can control basic functions.

Why does my remote work sometimes but not others?

Intermittent issues often indicate weak batteries, marginal WiFi signal (enhanced remotes), or interference. Replace batteries first, then check for sources of interference near the TV.

Where can I buy a replacement Roku remote?

Official Roku remotes are available on roku.com and major retailers. Make sure to get the correct type for your Roku model. Third-party remotes are also available but may lack some features.

Will a Roku remote from another Roku work?

Enhanced remotes can be paired with any compatible Roku device. IR remotes generally work with any Roku that has an IR sensor. You may need to pair an enhanced remote from another device.