Ring Doorbell Not Connecting to WiFi: 10 Fixes

Quick Fix

Ring Doorbell not connecting to WiFi? Try this: Restart your router, then press the orange button on the back of the Ring Doorbell for 20 seconds to reset it. Reconnect using the Ring app. Make sure you’re connecting to 2.4GHz WiFi, not 5GHz, as most Ring devices only support 2.4GHz.

What Causes Ring Doorbell Connection Issues?

Ring Doorbells fail to connect due to weak WiFi signal, incorrect WiFi frequency (5GHz vs 2.4GHz), wrong password, router settings, interference, or device firmware issues. The doorbell needs a stable 2.4GHz connection with good signal strength at your front door.

Method 1: Check WiFi Frequency

Most Ring devices only work on 2.4GHz.

1. Open your router settings (192.168.1.1)
2. Check if you have separate 2.4GHz and 5GHz networks
3. Connect Ring to the 2.4GHz network only
4. Ring Video Doorbell Pro and newer models support both frequencies

Method 2: Restart Router and Ring

A fresh start often fixes connection issues.

1. Unplug your router for 30 seconds
2. Plug it back in and wait 2 minutes
3. Press the orange button on Ring for 20 seconds
4. Wait for Ring to reboot
5. Try setup again in the Ring app

Method 3: Check WiFi Password

Incorrect password is a common cause.

1. Verify your WiFi password is correct
2. WiFi passwords are case-sensitive
3. Avoid special characters if possible
4. Try connecting another device to confirm password works

Method 4: Move Router Closer

Weak signal at doorbell location causes failures.

1. Check signal strength in Ring app (Device Health)
2. Move router closer to front door if possible
3. Get a Ring Chime Pro to extend WiFi
4. Or install a WiFi extender near the door

Method 5: Remove and Re-add Device

Start fresh in the Ring app.

1. Open Ring app
2. Go to Devices
3. Select your doorbell
4. Tap Device Settings > General Settings > Remove Device
5. Set up as new device

Method 6: Check Router Settings

Some settings block Ring connections.

• Disable AP Isolation
• Enable UPnP
• Set security to WPA2 (not WPA3 only)
• Disable MAC address filtering or add Ring’s MAC

Method 7: Factory Reset Ring Doorbell

Complete reset for persistent issues.

1. Find the orange setup button
2. Press and hold for 20-25 seconds
3. Ring will flash and reboot
4. Wait 2-3 minutes
5. Set up as new in Ring app

Method 8: Update Ring Firmware

Outdated firmware causes connection issues.

1. Open Ring app
2. Go to Device Health
3. Check Firmware version
4. Updates install automatically when connected
5. Force update by reconnecting to WiFi

Method 9: Check for Interference

Other devices can interfere with WiFi.

• Move router away from microwaves, baby monitors
• Change WiFi channel (1, 6, or 11 for 2.4GHz)
• Reduce number of connected devices
• Check for neighbor WiFi interference

Method 10: Check Doorbell Power

Low power affects WiFi connectivity.

1. For battery models, charge to 100%
2. For wired models, check transformer voltage (16-24V AC)
3. Test doorbell wiring with multimeter
4. Replace transformer if voltage is low

FAQ

Why won’t my Ring Doorbell connect to 5GHz WiFi?

Most Ring doorbells only support 2.4GHz WiFi. Only Ring Video Doorbell Pro and newer premium models support 5GHz. Connect to your 2.4GHz network instead.

How do I know if my Ring Doorbell has good WiFi signal?

Open the Ring app, select your device, and tap Device Health. Look at Signal Strength – it should be RSSI -40 to -60 (good). Below -70 means weak signal.

Why does Ring keep disconnecting from WiFi?

Frequent disconnections indicate weak signal, router issues, or power problems. Move router closer, add a WiFi extender, or check doorbell power supply.