Peloton Screen Not Working? 10 Fixes

Quick Fix

Peloton screen not working? Force restart: hold the power button on top/back of screen for 10 seconds until it shuts off, wait 30 seconds, press power to turn on. If screen is black but bike works, check the power cable connection at the back of the screen. Try unplugging for 60 seconds.

Why Won’t Peloton Screen Work?

Peloton screen issues stem from software freezes, loose power connections, failed updates, overheating, or hardware failure. The screen is essentially an Android tablet, so it can freeze or crash like any tablet device.

Method 1: Force Restart

Reboot clears software freezes.

1. Hold power button for 10 seconds
2. Screen will shut off
3. Wait 30 seconds
4. Press power button to turn on
5. Wait for Peloton logo to appear

Method 2: Check Power Connection

Loose cable causes black screen.

1. Check power cable at back of screen
2. Unplug and firmly replug
3. Check cable at wall outlet
4. Try different outlet
5. Ensure cable isn’t damaged

Method 3: Full Power Cycle

Complete power reset.

1. Turn off screen with power button
2. Unplug power cable from wall
3. Wait 60 seconds
4. Plug back in
5. Turn on with power button

Method 4: Let It Cool Down

Overheating causes shutdowns.

1. If screen feels very warm, let it cool
2. Ensure ventilation isn’t blocked
3. Don’t cover screen during workouts
4. Wait 30+ minutes before restarting

Method 5: Factory Reset (Touchscreen Works)

Clear software issues.

1. Tap Settings (three dots)
2. Go to Device Settings
3. Select Factory Reset
4. Confirm reset
5. You’ll need to log in again

Method 6: Factory Reset (Screen Unresponsive)

Reset without touch.

1. Turn off Peloton
2. Hold Volume Up + Power together
3. Hold until recovery menu appears
4. Use volume buttons to navigate
5. Select Factory Reset

Method 7: Check for Updates

If screen works intermittently.

1. Settings > Device Settings > About
2. Check Software Update
3. Install if available
4. Keep Peloton on during update
5. Don’t unplug until complete

Method 8: Check WiFi Connection

Many features need internet.

1. Settings > WiFi
2. Verify connected to network
3. Try forgetting and reconnecting
4. Check if other devices can connect

Method 9: Check Screen Brightness

Screen may be too dim.

1. Swipe down from top of screen
2. Adjust brightness slider
3. Increase to maximum
4. Check if content becomes visible

Method 10: Contact Peloton Support

Hardware failure needs service.

• Call 1-866-679-9129
• Check warranty status in account
• Most Pelotons have 1-year warranty
• Extended warranty available
• Peloton may send replacement screen

FAQ

Why is my Peloton screen stuck on logo?

Stuck on logo usually indicates a failed software update or corrupted system. Try a factory reset using the Volume Up + Power button method. If that fails, contact Peloton support for replacement.

Can I replace Peloton screen myself?

Peloton doesn’t sell replacement screens to consumers. Attempting DIY repair voids warranty. Contact Peloton support – they may send a technician or replacement screen depending on warranty status.

Why does Peloton screen keep freezing?

Frequent freezing indicates software issues or overheating. Ensure good ventilation, perform factory reset, and keep software updated. If freezing persists, the screen hardware may be failing.