LG C1 OLED Netflix Not Working: 12 Ways to Fix It

Quick Fix

If Netflix isn’t working on your LG C1 OLED, try this: Unplug the TV for 60 seconds, plug it back in, and try Netflix again. If that doesn’t work, go to Settings > All Settings > General > Apps, find Netflix, and select “Clear Cache” then “Clear Data”. Sign back into Netflix. This fixes most Netflix errors on LG C1.

Why Netflix Doesn’t Work on LG C1 OLED

The LG C1 OLED is a premium TV, but Netflix issues are common. You might see error codes like NW-2-5, TVQ-ST-131, UI-800-3, or the app might crash, freeze, or show a black screen. These problems are usually caused by app cache corruption, internet connectivity issues, outdated firmware, or Netflix server problems.

LG C1 runs webOS, which handles apps differently than other smart TVs. Let’s go through all the solutions to get Netflix working again.

Method 1: Power Cycle Your LG C1

A full power cycle clears temporary memory and fixes many app issues.

Turn off the TV
Unplug the TV from the wall outlet
Wait 60 seconds
Press and hold the power button on the TV (not remote) for 10 seconds
Plug the TV back in
Turn on the TV
Try Netflix

This is the most effective first step and fixes many temporary glitches.

Method 2: Clear Netflix App Cache and Data

Corrupted app data causes Netflix to crash or error.

Press the Home button on your remote
Go to Settings (gear icon)
Select All Settings
Go to General > Apps
Find and select Netflix
Select “Clear Cache”
Select “Clear Data” (this logs you out)
Restart the TV
Open Netflix and sign in again

Method 3: Check Your Internet Connection

Netflix requires a stable internet connection with at least 5 Mbps for HD.

Go to Settings > All Settings > Network
Select “Wired/Wi-Fi Connection”
Check if it shows “Connected to Internet”
Select “Test Connection” or “Connection Test”
Verify the speed is adequate

If connection fails:

Restart your router (unplug for 30 seconds)
Move the router closer to the TV
Try connecting via Ethernet cable instead of WiFi
Check if other devices can access the internet

Method 4: Update LG C1 Firmware

Outdated firmware can cause app compatibility issues.

Press Home on your remote
Go to Settings > All Settings
Select General > About This TV
Select “Check for Updates”
If an update is available, select “Download and Install”
Wait for the update to complete
The TV will restart
Try Netflix

Method 5: Reinstall Netflix App

A fresh installation can fix corrupted app files.

Press the Home button
Navigate to the Netflix app in the app bar
Hover over Netflix and press and hold the OK button
Select “Uninstall” or the X icon
Confirm the uninstall
Restart the TV
Go to the LG Content Store
Search for Netflix
Install the app
Sign in to Netflix

Method 6: Change DNS Settings

DNS issues can prevent Netflix from connecting to its servers.

Go to Settings > All Settings > Network
Select “Wired/Wi-Fi Connection”
Select your connection and click “Edit”
Uncheck “Set Automatically”
Set DNS Server to 8.8.8.8
Set DNS Server 2 to 8.8.4.4
Save and connect
Restart the TV
Try Netflix

Method 7: Sign Out and Back Into Netflix

Authentication issues can cause playback errors.

Open the Netflix app
Navigate to the left menu
Scroll down to “Get Help” or “Settings”
Select “Sign Out”
Confirm sign out
Wait a moment
Select “Sign In”
Enter your Netflix credentials
Try playing content

Method 8: Check Netflix Server Status

Netflix might be experiencing an outage.

On your phone or computer, go to help.netflix.com
Check for any service outage notifications
Visit downdetector.com/status/netflix
Check if others are reporting issues

If Netflix is down, wait for them to fix it. Usually resolves within hours.

Method 9: Disable Quick Start+

Quick Start+ can cause issues with apps on LG TVs.

Go to Settings > All Settings
Select General > Devices
Find “Quick Start+”
Toggle it OFF
Turn off the TV completely
Wait 30 seconds
Turn the TV back on
Try Netflix

Quick Start+ keeps the TV in a semi-on state which can cause app glitches.

Method 10: Check HDCP Settings

HDCP issues can cause black screens when playing Netflix.

Go to Settings > All Settings
Select General > Devices > HDMI Settings
Try toggling “HDMI Deep Colour” off and on
Ensure your HDMI cables support HDCP 2.2
If using external devices, connect directly to TV (not through soundbar/receiver)

Method 11: Factory Reset (Last Resort)

If nothing else works, reset the TV to factory settings.

Go to Settings > All Settings
Select General > System
Select “Reset to Initial Settings”
Enter your PIN (default: 0000 or 1234)
Confirm the reset
The TV will restart and show initial setup
Complete setup and install Netflix

Warning: This erases all settings, apps, and preferences. You’ll need to set up everything again.

Method 12: Use External Streaming Device

As a workaround, use a dedicated streaming device.

Roku Streaming Stick – Simple and reliable
Amazon Fire TV Stick – Good value
Apple TV 4K – Premium option
Chromecast with Google TV – Android-based

External devices often have better app support and more frequent updates than built-in smart TV apps.

Common Netflix Error Codes on LG C1

Error NW-2-5

Network connectivity issue. Check internet connection, restart router, try Ethernet cable.

Error TVQ-ST-131

App data corruption. Clear Netflix cache and data, or reinstall the app.

Error UI-800-3

Stored data problem. Sign out of Netflix, clear cache, sign back in.

Error TVQ-PB-101

Playback error. Restart TV, check internet speed, try lower video quality in Netflix settings.

Black Screen with Audio

HDCP issue. Check HDMI settings, disable HDR temporarily, try different HDMI port.

Preventing Netflix Issues on LG C1

Keep TV firmware updated
Use wired Ethernet when possible
Don’t use Quick Start+ if having app issues
Restart TV weekly to clear memory
Keep at least 1GB free storage for app cache
Use quality HDMI cables (HDCP 2.2 compatible)

FAQ

Why does Netflix keep crashing on my LG C1?

Crashes are usually caused by corrupted app cache, low memory, outdated firmware, or network instability. Clear the Netflix app cache and data, update TV firmware, and power cycle the TV. If crashes persist, reinstall Netflix or try a factory reset.

Why is Netflix black screen on LG C1 but audio works?

This is typically an HDCP (copy protection) issue. Go to HDMI settings and toggle HDMI Deep Colour. Try a different HDMI cable or port. If using external devices, connect directly to the TV. Disabling HDR temporarily can also help identify the issue.

Why won’t Netflix load on my LG OLED TV?

Netflix failing to load is usually a network or app cache issue. Power cycle the TV (unplug for 60 seconds), check your internet connection, and clear the Netflix app cache. If still not loading, try changing DNS to 8.8.8.8 or reinstalling the Netflix app.

How do I update Netflix on LG C1?

Netflix updates automatically on LG TVs. To manually check: Go to the LG Content Store, find Netflix, and see if an update is available. You can also uninstall and reinstall Netflix to get the latest version.

Is Netflix free on LG C1 OLED?

The Netflix app is free to download on LG C1, but you need a Netflix subscription to use it. Netflix plans start at $6.99/month (with ads) or $15.49/month (standard). The TV doesn’t include a free Netflix subscription.

Why does Netflix say “Unable to connect” on LG TV?

This error means Netflix cannot reach its servers. Check your internet connection first. Then try: restarting your router, using Ethernet instead of WiFi, changing DNS settings to 8.8.8.8, and checking if Netflix is down (downdetector.com).