How to Fix Roku Error Code 014 [Complete Guide]
Quick Fix
Restart your Roku and router. Unplug both devices for 30 seconds, plug the router back in first, wait 2 minutes, then plug in your Roku. This fixes error code 014 for most people.
So your Roku is showing error code 014 and refusing to connect to your WiFi. I’ve been there, and I know how annoying it is when you just want to watch something and your streaming device won’t cooperate.
The good news? This error is almost always fixable, and you probably won’t need to call anyone or buy new equipment. Here’s what actually works.
What Causes Roku Error Code 014?
Error code 014 means your Roku can see your WiFi network but can’t connect to it. It’s basically saying “I found your network, but something’s blocking me from joining.”
The usual culprits are:
- Wrong WiFi password (even if you’re sure it’s right)
- Router needs a restart
- Too many devices on your network
- Roku is too far from the router
- Network settings got corrupted somehow
The thing is, this error often shows up randomly even when nothing has changed. Let’s fix it.
How to Fix Roku Error Code 014 – 7 Solutions
1. Restart Everything (The Classic Fix)
I know, I know – “have you tried turning it off and on again?” But honestly, this works about 60% of the time with error 014.
- Unplug your Roku from power (not just the TV – the actual Roku power cable)
- Unplug your router and modem
- Wait 30 seconds (actually wait, don’t rush this)
- Plug in your modem first, wait for all lights to stabilize (about 2 minutes)
- Plug in your router, wait another minute
- Finally, plug your Roku back in
Why this works: It clears temporary memory issues on both devices and forces them to establish a fresh connection.
2. Double-Check Your WiFi Password
Look, I’m not saying you don’t know your own password. But WiFi passwords are case-sensitive, and it’s easy to miss a capital letter or special character.
- On your Roku, go to Settings > Network > Set up connection > Wireless
- Select your network name
- When entering the password, use the *Show password option to see what you’re typing
- Enter it slowly and carefully
Pro tip: If your password has weird characters like @, #, or &, try changing your router password temporarily to something simple (like “testpassword123”) to see if that’s the issue.
3. Move Your Roku Closer to the Router
Even if your phone gets WiFi in that spot, Roku devices have notoriously weak WiFi antennas – especially the streaming sticks.
For a quick test:
- Unplug your Roku
- Move it to the same room as your router temporarily
- Connect a TV there (or use an extension cord)
- Try connecting to WiFi
If it works when it’s close, you’ve found your problem. Consider getting a WiFi extender or moving your router.
4. Forget the Network and Reconnect
Sometimes the saved network data gets corrupted. Starting fresh often fixes this.
- Go to Settings > Network > About on your Roku
- Note down your current network name
- Go back to Settings > System > Advanced system settings > Network connection reset
- Select Reset connection
- Now go to Settings > Network > Set up connection
- Select Wireless and reconnect to your network
This takes about 3 minutes but has a high success rate.
5. Change Your Router’s Wireless Channel
If you live in an apartment building or dense neighborhood, WiFi interference from neighbors can cause connection issues.
- Open a browser on your computer or phone
- Type your router’s IP address (usually 192.168.1.1 or 192.168.0.1)
- Log in (check your router’s sticker for default credentials)
- Find Wireless Settings or WiFi Settings
- Look for Channel and change it from “Auto” to a specific channel (try 1, 6, or 11 for 2.4GHz)
- Save and restart your router
If your Roku supports 5GHz, try connecting to your 5GHz network instead – it usually has less interference.
6. Update Your Roku Software
If you can connect briefly or have an ethernet adapter, check for updates:
- Go to Settings > System > System update
- Select Check now
- If an update is available, install it and restart
Can’t connect at all? You can try connecting your phone’s hotspot temporarily just to download the update.
7. Factory Reset Your Roku (Last Resort)
If nothing else works, a factory reset will clear all settings and give you a fresh start. You’ll need to set up your Roku again from scratch.
- Go to Settings > System > Advanced system settings > Factory reset
- Enter the code shown on screen
- Select OK to confirm
- Wait for the reset to complete (takes about 5 minutes)
- Set up your Roku as new and try connecting
Alternatively, most Roku devices have a physical reset button – a small pinhole on the back or bottom. Press and hold it for 10 seconds with a paperclip.
If Nothing Works
Still stuck? Here are your options:
- Try an ethernet adapter – Roku sells one for about $15, and wired connections are more reliable
- Contact your ISP – Your router might have a firmware issue they can fix remotely
- Contact Roku support – Go to support.roku.com or call 1-816-272-8106
- Check if your Roku is still under warranty – They might replace it
FAQ
Why does error code 014 keep coming back?
If this error keeps happening, your Roku might be at the edge of your WiFi range, or there could be interference from other devices. Try moving your router or Roku, or consider a mesh WiFi system for better coverage.
Can error code 014 be caused by my internet provider?
Not directly – error 014 is specifically about connecting to your local WiFi network, not your internet connection. However, if your router is malfunctioning, your ISP might be able to help troubleshoot or replace it.
Does error code 014 mean my Roku is broken?
Almost never. This error is usually a software or network issue, not a hardware problem. I’ve seen Rokus with this error work perfectly after trying the fixes above.
Will a WiFi extender help with error code 014?
If distance is your problem, yes. A WiFi extender or mesh system can help your Roku get a stronger signal. Just make sure to connect to the extender’s network, not your main router if they’re different.
Wrapping Up
Roku error code 014 is frustrating, but it’s almost always fixable. Start with the simple restart method – it works more often than you’d think. If that doesn’t do it, work through the other solutions.
Most people get this sorted within 10-15 minutes. Good luck, and hopefully you’ll be streaming again soon!
