Xbox Series X Error 0x87e00005: 13 Ways to Fix Installation

Quick Fix

Xbox Series X error 0x87e00005 means a game or app failed to install or launch. To fix it: Press the Xbox button, go to My games & apps > Manage > Queue, and cancel then restart the installation. If that doesn’t work, go to Settings > System > Storage and make sure you have enough space. Power cycle the console by holding the power button for 10 seconds.

What Is Xbox Error 0x87e00005?

Error code 0x87e00005 appears on Xbox Series X|S when a game or app installation fails, an update can’t complete, or a game won’t launch. The error message typically says “Something went wrong” followed by the code. This is one of the most common Xbox installation errors.

Common causes include insufficient storage space, corrupted installation files, Xbox Live service issues, network problems, or conflicts with external storage. Let’s go through all the solutions.

Method 1: Restart the Installation

Restarting a stuck installation often fixes temporary glitches.

1. Press the Xbox button to open the guide
2. Go to My games & apps
3. Select Manage > Queue
4. Find the game showing the error
5. Press Menu button (three lines)
6. Select Cancel
7. Wait a moment
8. Go back to the game in your library
9. Select Install again

Method 2: Power Cycle Your Xbox

A full power cycle clears cache and fixes many errors.

1. Press and hold the Xbox power button for 10 seconds
2. The console will shut down completely
3. Unplug the power cable from the back
4. Wait 30 seconds
5. Plug the power cable back in
6. Press the Xbox button to turn on
7. Try the installation again

This is different from a regular restart – it fully clears the system cache.

Method 3: Check Storage Space

Insufficient storage is a common cause of error 0x87e00005.

1. Press the Xbox button
2. Go to Profile & system > Settings
3. Select System > Storage devices
4. Check how much space is available
5. Games need extra space beyond their listed size for installation
6. Free up at least 10-20% more than the game requires

To free up space:

• Delete games you no longer play
• Move games to external storage
• Clear local saved games (they’re backed up to cloud)
• Delete captured screenshots and videos

Method 4: Check Xbox Live Status

Xbox Live outages can cause installation errors.

1. Visit support.xbox.com/xbox-live-status
2. Check for any service alerts
3. Look specifically at:
   • Games & Gaming
   • Cloud Gaming and Remote Play
   • Download & Install
4. If services are down, wait for Microsoft to fix them

You can also check @XboxSupport on Twitter for updates.

Method 5: Install to Internal Storage

External drives can cause installation issues.

1. Go to Settings > System > Storage devices
2. Select your internal storage
3. Choose Make this my install location
4. Try installing the game again
5. After successful install, you can move it to external storage

Xbox Series X|S optimized games must be installed on internal storage or the Seagate Expansion Card.

Method 6: Clear Persistent Storage

Persistent storage cache can cause installation problems.

1. Go to Settings > Devices & connections
2. Select Blu-ray
3. Select Persistent storage
4. Choose Clear persistent storage
5. Repeat 2-3 times to ensure complete clearing
6. Restart your Xbox
7. Try the installation

Method 7: Check Your Network Connection

Network issues can interrupt downloads and cause errors.

1. Go to Settings > General > Network settings
2. Select Test network connection
3. Check if the test passes
4. Select Test network speed & statistics
5. Verify you have reasonable download speeds

If connection is unstable:

• Restart your router
• Use a wired Ethernet connection instead of WiFi
• Move the Xbox closer to the router
• Try at a different time when network is less congested

Method 8: Sign Out and Back In

Account authentication issues can cause error 0x87e00005.

1. Press the Xbox button
2. Go to Profile & system
3. Select your profile
4. Choose Sign out
5. Restart the Xbox
6. Sign back into your account
7. Try the installation

Method 9: Reinstall the Game Completely

Corrupted game files need a fresh installation.

1. Go to My games & apps > See all
2. Find the problem game
3. Press the Menu button
4. Select Uninstall
5. Confirm uninstall
6. Go to Full library > All owned games
7. Find the game and select Install
8. Choose internal storage

Method 10: Check Game Pass Subscription

If installing a Game Pass game, verify your subscription is active.

1. Go to Settings > Account > Subscriptions
2. Check if Game Pass is active
3. Verify payment method is valid
4. If expired, renew your subscription
5. Restart the Xbox
6. Try installing the game

Method 11: Change Your DNS Settings

DNS issues can prevent downloads from completing.

1. Go to Settings > General > Network settings
2. Select Advanced settings
3. Select DNS settings
4. Choose Manual
5. Set Primary DNS: 8.8.8.8
6. Set Secondary DNS: 8.8.4.4
7. Restart the Xbox
8. Try the download

Method 12: Reset Xbox (Keep Games)

If nothing else works, reset the console without deleting games.

1. Go to Settings > System > Console info
2. Select Reset console
3. Choose “Reset and keep my games & apps”
4. Wait for the reset to complete
5. Sign back into your account
6. Try the installation

This resets system settings but keeps your games installed.

Method 13: Install from Disc (If Applicable)

If you have a physical disc, try installing from it.

1. Cancel any current download
2. Insert the game disc
3. Choose to install from disc
4. After base game installs, updates will download
5. This can bypass download server issues

Games Commonly Affected

Error 0x87e00005 can affect any game, but is commonly reported with:

• Large games (50GB+)
• Call of Duty titles
• Halo Infinite
• Forza titles
• Game Pass games
• Games with frequent updates

Preventing Error 0x87e00005

• Keep at least 20% storage free
• Use wired connection for large downloads
• Don’t turn off Xbox during installations
• Keep Xbox system software updated
• Download during off-peak hours
• Avoid installing multiple games simultaneously

FAQ

What does Xbox error 0x87e00005 mean?

Error 0x87e00005 indicates an installation or update failure. The Xbox couldn’t complete downloading or installing a game or app. Common causes include insufficient storage, network issues, corrupted files, or Xbox Live service problems.

Why does 0x87e00005 keep happening?

Recurring errors usually indicate an underlying issue: not enough storage space, unstable internet connection, external drive problems, or corrupted system cache. Power cycle your Xbox, check storage, and try installing to internal storage instead of external.

Can I fix 0x87e00005 without deleting games?

Yes. Try power cycling, clearing persistent storage, changing DNS, and the “Reset and keep my games & apps” option. Only uninstall the specific problem game, not others. Your save data is in the cloud and won’t be lost.

Does error 0x87e00005 mean my game is corrupted?

Not necessarily. It often means the download was interrupted or there’s a temporary issue. Cancel the installation, power cycle, and try again. If it fails repeatedly, uninstall completely and reinstall fresh.

Why does the error only happen with one game?

Some games have larger or more complex installations that are more prone to errors. The game’s servers might be overloaded, or there could be an issue with that specific game’s files. Try installing during off-peak hours.

Should I contact Xbox Support about this error?

Try all troubleshooting steps first. If error 0x87e00005 persists after power cycling, clearing cache, resetting the console, and trying different networks, contact Xbox Support. There may be an issue with your account or console that needs investigation.