Echo Show Not Responding? 10 Easy Fixes

Quick Fix

Echo Show not responding? Restart the device: unplug from power for 30 seconds, plug back in. Say “Alexa” clearly and wait for blue ring. Check WiFi connection in settings. Make sure microphone isn’t muted (button on top shouldn’t be red).

Why Won’t Echo Show Respond?

Echo Show stops responding due to WiFi disconnection, muted microphone, software glitches, account issues, or incorrect wake word settings. The device needs stable internet to process commands.

Method 1: Check Microphone

Microphone may be muted.

1. Look at microphone button on top
2. Red light means muted
3. Press button to unmute
4. Light should turn off
5. Try saying “Alexa” again

Method 2: Restart Echo Show

Restart fixes most glitches.

1. Unplug power adapter
2. Wait 30 seconds
3. Plug back in
4. Wait for startup (1-2 minutes)
5. Test voice commands

Method 3: Check WiFi Connection

No WiFi means no response.

1. Swipe down from top of screen
2. Tap Settings
3. Tap Network
4. Check connection status
5. Reconnect if disconnected

Method 4: Move Closer and Speak Clearly

Distance affects hearing.

1. Stand within 10 feet
2. Face the device
3. Say “Alexa” clearly
4. Reduce background noise
5. Wait for blue ring before command

Method 5: Check Wake Word

Wake word may be changed.

1. Settings > Device Options
2. Tap Wake Word
3. Options: Alexa, Echo, Amazon, Computer
4. Select preferred wake word
5. Use correct word to wake

Method 6: Update Software

Outdated software causes issues.

1. Settings > Device Options
2. Tap Check for Software Updates
3. Install if available
4. Device restarts after update
5. Test voice commands

Method 7: Deregister and Re-register

Account issues affect response.

1. Settings > Device Options
2. Select Deregister
3. Confirm deregistration
4. Set up device again
5. Sign into Amazon account

Method 8: Check Do Not Disturb

DND may block responses.

1. Swipe down from top
2. Check if Do Not Disturb is on
3. Moon icon indicates DND active
4. Tap to disable
5. Device should respond normally

Method 9: Factory Reset

Reset fixes persistent problems.

1. Settings > Device Options
2. Select Reset to Factory Defaults
3. Confirm reset
4. All settings erased
5. Set up as new device

Method 10: Train Voice Recognition

Alexa may not recognize your voice.

1. Open Alexa app on phone
2. More > Settings > Your Profile
3. Tap Voice ID
4. Train Alexa to recognize you
5. Follow voice training prompts

FAQ

Why does Echo Show respond but not understand?

Misunderstanding indicates accent issues, background noise, or speaking too fast. Speak slowly and clearly. Check Alexa app history to see what was heard. Train Voice ID for better recognition.

Why is Echo Show screen black but working?

Black screen with working audio means screen sleep is enabled. Tap screen to wake. Adjust screen sleep timer in Settings > Display. Night mode may also dim screen automatically.

Why won’t Echo Show connect to WiFi?

WiFi issues often mean wrong password or router problems. Forget network and reconnect with correct password. Ensure router is working with other devices. Move Echo Show closer to router.