Fix PS5 Error WS-116367-4: PSN Login Failed

The PS5 error WS-116367-4 occurs when your console cannot connect to PlayStation Network (PSN) servers. This error prevents you from signing in, accessing online features, and playing multiplayer games. Here is how to fix it.

Quick Fix

First, check if PSN is down at status.playstation.com. If servers are operational, restart your PS5 by holding the power button for 10 seconds, then turn it back on. This resolves most temporary connection issues.

What Causes Error WS-116367-4

This error code indicates a connection failure between your PS5 and Sony servers. Common causes include:

• PlayStation Network server outages or maintenance
• Internet connection problems
• Router or modem issues
• DNS server problems
• ISP blocking PlayStation services
• Corrupted network settings on PS5
• PSN account issues

Method 1: Check PlayStation Network Status

Before troubleshooting your setup, verify PSN is online:

1. Visit status.playstation.com on your phone or computer
2. Check if all services show green (operational)
3. Look for any ongoing maintenance announcements
4. Check PlayStation Twitter (@AskPlayStation) for outage updates
5. If servers are down, wait for Sony to resolve the issue

Method 2: Restart Your PS5 and Network Equipment

A full power cycle often resolves connection errors:

1. Hold the PS5 power button until you hear two beeps (about 7 seconds)
2. Wait for the PS5 to fully shut down
3. Unplug your router and modem from power
4. Wait 2-3 minutes
5. Plug in your modem first, wait for it to fully boot
6. Plug in your router, wait for it to fully boot
7. Turn on your PS5
8. Try signing into PSN again

Method 3: Test Your Internet Connection

Run the PS5 built-in connection test:

1. Go to Settings then Network
2. Select Connection Status
3. Choose Test Internet Connection
4. Review the results: Obtain IP Address should be Successful, Internet Connection should be Successful, PlayStation Network check if this fails
5. If Internet Connection fails, the issue is with your network
6. If only PSN fails, continue to the next methods

Method 4: Change DNS Settings

Using alternative DNS servers can resolve connection issues:

1. Go to Settings then Network then Settings
2. Select Set Up Internet Connection
3. Choose your connection (Wi-Fi or LAN)
4. Select your network and press Options
5. Choose Advanced Settings
6. Set DNS Settings to Manual
7. Enter these DNS servers: Primary DNS: 8.8.8.8 (Google), Secondary DNS: 8.8.4.4
8. Or try Cloudflare DNS: 1.1.1.1 and 1.0.0.1
9. Save and test your connection

Method 5: Use a Wired Connection

Ethernet connections are more stable than Wi-Fi for PSN:

1. Connect an Ethernet cable from your router to your PS5
2. Go to Settings then Network then Settings
3. Select Set Up Internet Connection
4. Choose Use a LAN Cable
5. Select Connect
6. Test your connection

If you cannot use Ethernet, try moving your PS5 closer to your router or reducing interference from other devices.

Method 6: Sign Out and Sign Back In

Refreshing your PSN account connection can help:

1. Go to Settings then Users and Accounts
2. Select Other
3. Choose Sign Out
4. Restart your PS5
5. Go back to Users and Accounts
6. Select Sign In to PlayStation Network
7. Enter your credentials and sign in

Method 7: Rebuild PS5 Database

Corrupted data can cause connection errors:

1. Turn off your PS5 completely
2. Hold the power button until you hear two beeps to enter Safe Mode
3. Connect your controller with a USB cable
4. Select option 5: Rebuild Database
5. Wait for the process to complete (may take several minutes to hours)
6. Your PS5 will restart automatically
7. Try connecting to PSN

Method 8: Reset Network Settings

If nothing else works, reset your network configuration:

1. Go to Settings then Network then Settings
2. Select Set Up Internet Connection
3. Delete your current network setup
4. Set up your connection again from scratch
5. If using Wi-Fi, forget the network and reconnect
6. Use default settings initially
7. Test the connection

Preventing Future PSN Connection Errors

• Use a wired Ethernet connection when possible
• Keep your PS5 system software updated
• Ensure your router firmware is up to date
• Set up port forwarding for PSN (TCP: 80, 443, 3478-3480; UDP: 3478-3479)
• Enable UPnP on your router for easier connectivity
• Avoid using VPNs which can block PSN connections

FAQ

Can I still play games offline with error WS-116367-4?

Yes, you can play single-player games that do not require online features. However, some games require a one-time online verification even for single-player modes. Digital games may need your PS5 set as primary console to play offline.

Does this error affect my PSN account or purchases?

No, error WS-116367-4 is a connection issue, not an account problem. Your purchases, trophies, and account data are stored on Sony servers and remain safe. Once you reconnect, everything will be available.

Why do I only get this error at certain times?

Peak usage times (evenings and weekends) put more strain on PSN servers. Your ISP may also have congestion during busy periods. Try connecting during off-peak hours to see if the problem is timing-related.

Should I contact my ISP about this error?

If you have tried all solutions and still cannot connect, your ISP may be blocking certain ports or throttling gaming traffic. Contact them to ensure PlayStation services are not being restricted, especially if other online services work fine.